Complete guide to household utilities: electricity, gas, phone and cancellations
Switching electricity or gas supplier, complaining to a phone operator or cancelling a subscription: household utility procedures can be annoying, but with the right guide they become simple. This section brings together everything you need.
💡Utilities
Switching electricity and gas supplier
How to switch energy supplier without penalties and without interruptions.
💡Utilities
Complaint against phone operator
How to file a formal complaint with your carrier and — if they don't respond, with AGCOM.
💡Utilities
Refund for cancelled or delayed flight
Your rights under EU Regulation 261/2004: up to €600 per passenger.
💡Utilities
Netflix refund for price increase or changed terms
Price raised without consent? Terms changed? You can claim a refund under Italian Consumer Code.
Frequently asked questions
How do you switch electricity or gas supplier?
You can switch supplier for free at any time via the new supplier's portal or by calling their freephone number. The old contract closes automatically without any interruption of supply.
How do you complain to a phone operator?
First send a written complaint to customer services. If you don't receive a response within 30 days, you can activate a free conciliation procedure through your regional CORECOM or the online Corecom portal.
Is the RAI licence fee still compulsory?
Yes, the RAI fee is owed by anyone who owns a television set. It is charged on the electricity bill in 10 monthly instalments (February to November). Exemption applies to over-75s with low income.