Does it also apply to low-cost flights?

Yes, it applies to all airlines if the flight departs from an EU airport.

What if I already accepted a voucher?

If you knowingly accepted a voucher, in some cases you waive the monetary compensation.

Does bad weather always exclude compensation?

Only extreme weather. A simple thunderstorm is not enough.

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Mediumutenze

Available in:🇮🇹IT 🇬🇧EN

Refund for cancelled or delayed flight

European Regulation 261/2004 guarantees monetary compensation to passengers in case of flight cancellation, delay of more than 3 hours or overbooking.

Authority

ENAC, Ente Nazionale Aviazione Civile

Time

30 min

Updated

Apr 2026

What you need

✓Boarding pass or booking confirmation
✓Proof of delay (screenshot, airline email)
✓IBAN for the refund

Step-by-step procedure

Check your right to a refund

You are entitled to compensation if: the flight departed from an EU airport, or arrived in the EU with an EU airline.

You have 2 years to file a claim.

Calculate the amount

€250 for flights ≤1,500 km · €400 for intra-EU flights >1,500 km · €600 for flights over 3,500 km. Delay ≥3 hours on arrival.

Send a complaint to the airline

Go to the airline's website, "Complaints" section. Send a written request with: booking number, flight date and number, extent of delay, IBAN.

The airline has 30 days to respond.

Appeal to ENAC if necessary

If you don't receive a response or it is rejected, file a claim with ENAC through the online portal.

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Modulo di reclamo, sul sito di ogni compagnia

ENAC / Compagnia aerea

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Frequently asked questions

Responsible authority

Authority

ENAC, Ente Nazionale Aviazione Civile

Phone

06.44596.1

Certified email

enac@pec.enac.gov.it

Website

Visit site →

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The information in this guide is for orientation only and does not constitute legal or tax advice. Always verify on the official portal of the responsible authority.