Mediumutenze
Refund for cancelled or delayed flight
European Regulation 261/2004 guarantees monetary compensation to passengers in case of flight cancellation, delay of more than 3 hours or overbooking.
Authority
ENAC — Ente Nazionale Aviazione Civile
Time
30 min
Updated
Apr 2025
What you need
- ✓Boarding pass or booking confirmation
- ✓Proof of delay (screenshot, airline email)
- ✓IBAN for the refund
Step-by-step procedure
1
Check your right to a refundYou are entitled to compensation if: the flight departed from an EU airport, or arrived in the EU with an EU airline.
You have 2 years to file a claim.
2
Calculate the amount€250 for flights ≤1,500 km · €400 for intra-EU flights >1,500 km · €600 for flights over 3,500 km. Delay ≥3 hours on arrival.
3
Send a complaint to the airlineGo to the airline's website, "Complaints" section. Send a written request with: booking number, flight date and number, extent of delay, IBAN.
The airline has 30 days to respond.
4
Appeal to ENAC if necessaryIf you don't receive a response or it is rejected, file a claim with ENAC through the online portal.
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Modulo di reclamo — sul sito di ogni compagnia
ENAC / Compagnia aerea
Frequently asked questions
Responsible authority
Authority
ENAC — Ente Nazionale Aviazione Civile
Phone
06.44596.1
Certified email
enac@pec.enac.gov.it
Website
Visit site →The information in this guide is for orientation only and does not constitute legal or tax advice. Always verify on the official portal of the responsible authority.