How long do I have to file a complaint?

There is no fixed deadline, but the sooner you file the better.

Can I continue paying bills during the complaint?

Yes, to avoid service interruptions.

Is AGCOM conciliation binding?

The agreement reached in conciliation is binding for both parties.

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Available in:🇮🇹IT 🇬🇧EN

Complaint against phone operator

If your carrier charged you undue costs or you experienced service issues, you have the right to a formal complaint. If you don't get a response within 45 days, you can start a free AGCOM procedure.

Authority

AGCOM

Time

30 min

Updated

Apr 2026

What you need

✓Contract or account number
✓Bills or evidence of the service issue
✓Receipt of the complaint already submitted

Step-by-step procedure

Send a formal complaint to the operator

Every operator must provide an address for complaints. Send by registered mail, certified email or online form. Include: account number, problem, disputed amount, requested solution.

Always keep the receipt or protocol number.

Wait for the response

The operator has 45 days to respond.

File an AGCOM claim

Go to conciliaweb.agcom.it. Fill in the form and attach the complaint evidence. The procedure is free.

Without a prior complaint to the operator, the claim cannot proceed.

Attend the conciliation

AGCOM schedules an online meeting between you and the carrier's representative. Most cases are resolved here.

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Moduli su conciliaweb.agcom.it

AGCOM

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Frequently asked questions

Responsible authority

Authority

AGCOM

Phone

800.15.15.15

Certified email

segreteria.generale@pec.agcom.it

Website

Visit site →

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The information in this guide is for orientation only and does not constitute legal or tax advice. Always verify on the official portal of the responsible authority.